D'Angleterre Hotel - Copenhagen

Absolutley outstanding. INCREDIBLE. Couldn’t fault a single thing. Gorgeous staff: so helpful and so friendly. Incredible spa, food, service. I will be back a thousand times.

Everything

Nothing. Really.

Ancient 5 star hotel. We had an excellent stay. This is 3rd time at hotel. Breakfast is fantastic, the best we have tried at a hotel actually.

Staff skills does not live up to expectations, it seems some are not hotelschool educated, except from the kitchen chefs. Breakfast is fantastic and social areas in hotel are royal. Rooms are very nice and spacy but needs a brush-up (Hotel will be renovated soon). Spa is nice,but also needs a refreshment. After renovation I believe hotel can live up to all these expectations (together with higher service skills on staff)

Excellent service, helpful reception, concierge and doorman, excellent breakfast, fireplace with real wood in the lobby, nice renovated room and great swimming pool and sauna

Perfect location, friendly staff and excellent restaurant.

Trainee receptionist made several mistakes while checking us in.

The staff were very helpful and polite. They were able to deal with all simple problems quickly and very courteously.

Helpful staff. Excellent breakfast. Location for shopping, cultural activities,opportunities for sightseeing, spacious,well-equipped rooms.

The location and inclusive breakfast.

Room service and overall service was poor, room was not to the standard of a 5 star hotel - noisy and poor standard of fittings

Excellent resturaunt and freindly staff. The rooms were spacious with nice bathrooms.

The location of hotel is excellent. Great outdoor dinner places nearby in Nyhavn, also the biggest shopping street starts around the corner. Hotel has excellent pool and gym facilities.

The check-in process wasn´t very polite, the asian female in the reception was bored with her job and did not give the best customer service. Hotel room was spacious, but the noice from street was annoying (stayed on the 2nd floor) and the room´s bathroom needs renovation.

Friendly staff.

Booked a Junior suite with a separate living room as stated on your web site for DK 4995 per night. Disappointed that there was no separate living area. The "suite" was only a large room with a sofa and armchairs. Room is very tired and in need of major refurbishment. Bidet is an obvious afterthought, because it is made only for a highly acrobatic person to use and squeezed into a corner, where access is virtually impossible. For Euros 670 a night you expect to get what you have paid for.

Location, location, location

Room 432 and its furniture is a bit run down. In the bathroom, the wallpaper was literally peeling off the walls. Not a pretty sight. And certainly not expected in a five-star hotel, which charged me double the rate of the other five-star hotels in downtown Copenhagen.

The hotel was simply horrible! moreover I've booked the hotel and the price mentioned in my booking from the cite was DKK 7590.00 per 3 nights, but at the hotel I received (at the check in) the receipt of 9000 DKK!and this amount was paid from my credit card automaticaly right after checking in!!! and the room was horrible (small, dirty), so I was forced to do upgreat to the better room and pay more!!! Earlier I have booked not only this hotel and used to book hotels throw your cite but now I don't know how can I book hotels throw your cite further because I can not expect that I will receive the bill at the hotel upon checking in the same as I received when I booked my room throw the cite. Hotel did not matched their stars, satus and pric

efficient

room service missed order and when delivering hot breakfast told that under normal circumstances we could not expect hot breakfast that early (06.30)- totally irrelevant as they did provide such.

Although D'Angleterre is often viewed as the "best hotel" in Copenhagen, we found the rooms to be shabby, the mattresses in poor condition and an overall "worn" look. I stayed there several times during the 90's and it looks like very little has been done to renovate anything. The front desk staff was excellent, though and we did have a fine dinner there as well.

I was very surprised when I was told that the hotel were overbooked and there were not an available ''Superior Double Room'' although I had reservation with a payment guarantee made well in advance.However they resolved the problem later on